Recently, the survey results of customer satisfaction of each industry from 2013 to 2014 year customer satisfaction evaluation center ChinaStandardization Research Institute, with 80.47 points ranked at the top of the refrigerator industry customer satisfaction index.

    Customer satisfaction is an important index to measure the products, services and industrial quality, brand, price, customer acceptance, received more and more attention in many developed countries and regions. Reportedly, 2013 - 2014, the customer degree of satisfaction evaluation center Chinese Institute of standardization for the country's 31 provinces (area, city) of the 250 City, by means of random sampling, 18 - 70 years for consumers, completed the survey sample of more than 5.2 copies, 27 industry survey range is closely related with the masses of the people the daily life of consumer durable goods,non durable consumer goods and consumer services.

    By comparison, the durable consumer goods industry, refrigerator got the highest score, the lowest score in the motorcycle; non durable consumer goods field, the highest score is 79.23 points, soy sauce, most lets the customer not satisfied toothpaste only 71.54 points. And in the life of service,express service industry the most acclaimed by 77.68 points, to 71.52 points at the bottom of the Fasthotel industry.